Shipping policy

Processing Time
All orders are processed within 1–3 business days.
During busy periods or product launches, processing times may be slightly longer.
We appreciate your understanding.

Shipping Methods & Delivery Times
We currently ship within the GTA area.
Estimated delivery time depends on the shipping method selected at checkout:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Please note that delivery estimates may vary due to weather, carrier delays, or high-volume seasons.

Shipping Costs
Shipping fees are calculated at checkout based on your location and the selected shipping method.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Incorrect Address
Please ensure your shipping address is accurate at checkout.
Orders shipped to an incorrect address provided by the customer cannot be refunded.
If you notice a mistake, contact us as soon as possible at support@hanacoandson.com.

Lost or Delayed Packages
While we do our best to ensure timely delivery, shipping delays may occur due to carrier issues.
If your package seems delayed or lost, please contact us at support@hanacoandson.com and we will be happy to assist.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
We will arrange a replacement or solution as quickly as possible.

All orders are processed and handled in accordance with the policies outlined above.